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visit recap

Front of House

Cleanliness and organization of the entrance area

Greeting and friendliness of the host/hostess

Waiting area cleanliness and comfort

Availability and cleanliness of menus

Efficiency and accuracy of table seating

Cleanliness and functionality of high chairs/boosters (if applicable)

Appearance and cleanliness of dining tables and chairs

Proper lighting and ambiance in the dining area

Adequate temperature control in the dining area

Availability and cleanliness of restroom facilities

Proper signage and directions for restrooms

Service

Friendliness and attentiveness of the server(s)

Timeliness of drink orders and refills

Correct presentation and handling of food items

Accuracy in taking and delivering food orders

Knowledge of the menu and ability to answer questions

Proper handling of special requests or dietary restrictions

Efficiency and accuracy in processing payments

Overall speed and timing of service

Ability to handle customer complaints or concerns

Upselling techniques and suggestive selling (if applicable)

Food Quality

Proper temperature and freshness of food items

Correct portion sizes and plating presentation

Accuracy of food preparation (cooked as ordered)

Taste and flavor of the dishes

Proper seasoning and seasoning balance

Appropriate use of ingredients and accompaniments

Overall consistency of food quality

Proper food handling and hygiene practices

Compliance with food safety regulations

Proper storage and labeling of perishable items

Back of House

Cleanliness and organization of the kitchen area

Proper labeling and storage of food products

Proper handling and disposal of waste

Maintenance and cleanliness of cooking equipment

Compliance with health and safety regulations

Adequate staffing and teamwork in the kitchen

Efficiency in food preparation and assembly

Proper communication and coordination with the front of house

Inventory management and stock rotation practices

Compliance with recipe standards and portion control

Overall Atmosphere

Overall cleanliness and tidiness of the restaurant

Music volume and genre suitability

Noise level and overall ambiance

Décor, theme, and visual appeal

Comfort and seating arrangements

Lighting and mood setting

Overall customer satisfaction and feedback

Unique selling points and differentiating factors

Consistency with the restaurant's brand and image

Suggestions for improvement or changes

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