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Host Procedures During Service Hours

Pre-Service Setup

Ensure host station is clean and organized

Check reservation book for any upcoming reservations

Set up host stand with menus, seating chart, and any necessary supplies

Review floor plan and assign sections to servers

Greeting and Seating Guests

Greet guests with a warm and friendly attitude

Ask guests if they have a reservation and check availability

Seat guests according to server sections and rotation

Offer to take coats or belongings and provide any necessary assistance

Managing Waitlist

Maintain an organized waitlist and keep guests informed of their estimated wait time

Update waitlist as tables become available

Offer guests the option to wait at the bar or in a designated waiting area

Notify guests when their table is ready

Communicate with guests about any delays or changes in estimated wait times

Keep track of priority seating requests or special accommodations for guests on the waitlist

Ensure guests on the waitlist are kept comfortable and informed while waiting for their table

Monitor the flow of guests in and out of the restaurant to accurately predict wait times

Coordinate with servers and kitchen staff to expedite table turnover and reduce wait times

Handling Special Requests

Accommodate any special requests such as seating preferences or dietary restrictions

Communicate any special occasions or celebrations to servers for acknowledgment

Handle any complaints or issues with professionalism and courtesy

Inform servers of any VIP guests or special requests

Assisting Servers

Assist servers with seating guests and managing their sections

Relay any important information to servers such as guest preferences or special requests

Coordinate with servers to ensure a smooth flow of service

Communicate any changes to the floor plan or reservation status to servers

Closing Procedures

Update reservations for the next day and prepare any necessary materials

Clean and organize host station for the next shift

Communicate any important information or feedback to management or other staff members

Complete any closing duties assigned by management

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