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IT Troubleshoot

Initial Assessment

Gather information from user about issue

Determine if issue is affecting one user or multiple users

Check for any recent changes or updates that may have caused the issue

Hardware Troubleshooting

Check all connections and cables

Restart computer and/or peripheral devices

Test hardware on another computer if possible

Software Troubleshooting

Check for any software updates or patches

Restart software or application

Reinstall software if necessary

Network Troubleshooting

Check network connections

Restart router or modem

Run network diagnostics

Security Troubleshooting

Check for malware or viruses

Update security software

Review security settings and permissions

Advanced Troubleshooting

Check event logs for error messages

Test components individually to isolate the issue

Consult with IT team or vendor support for further assistance

Resolution

Implement solution to resolve issue

Test to ensure problem is fixed

Document troubleshooting steps and resolution for future reference

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