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Home > checklist to review monthly performance for after sales service

checklist to review monthly performance for after sales service

Review customer feedback and surveys

Analyze customer complaints and resolutions

Conduct follow-up calls with customers to gauge satisfaction

Review key performance indicators (KPIs) for service team

Evaluate response times for service requests

Assess training needs for service team members

Conduct spot checks on completed service jobs

Review service reports for accuracy and completeness

Monitor adherence to service standards and protocols

Review stock levels for commonly used parts

Evaluate parts ordering and delivery processes

Assess accuracy of parts tracking and inventory records

Review warranty claims submitted by customers

Evaluate approval process for warranty claims

Monitor trends in warranty claims for product quality issues

Review communication logs with customers

Assess effectiveness of communication channels (phone, email, etc.)

Ensure timely and accurate updates to customers on service status

Develop action plans based on performance review findings

Assign responsibilities for implementing improvement plans

Set targets for performance improvement and track progress monthly

Present monthly performance review findings to senior management

Discuss areas of improvement and strategies for enhancing after sales service

Seek approval for proposed changes or initiatives to improve service performance

Document action items and timelines for follow-up

Assign responsibilities for implementing follow-up actions

Schedule regular check-ins to monitor progress on action items.

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