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Manager on duty daily duties

Opening Duties

Ensure all staff members are present and ready for duty

Review the previous day's operations report and address any outstanding issues

Conduct a briefing with the team to communicate goals and expectations for the day

Verify that all necessary equipment and supplies are available and in working condition

Review the schedule and assign duties to each staff member accordingly

Operational Monitoring

Monitor the transportation operations and track the progress of each vehicle or mode of transport

Address any service disruptions, delays, or emergencies promptly and efficiently

Communicate with drivers or operators to ensure they are following established procedures and protocols

Monitor customer feedback and respond to any complaints or issues in a timely manner

Safety and Compliance

Conduct regular inspections of vehicles, facilities, and equipment to ensure compliance with safety standards

Review and enforce safety protocols and procedures for both staff and customers

Monitor and enforce compliance with local regulations and transportation laws

Conduct regular safety training sessions for staff members to enhance their knowledge and skills

Customer Service

Ensure that staff members are providing excellent customer service to all passengers or customers

Address any customer concerns or complaints and provide appropriate resolutions

Collect customer feedback and suggestions to identify areas for improvement

Implement strategies to enhance the overall customer experience and satisfaction

Financial Management

Review financial reports and records to monitor revenue, expenses, and profitability

Identify any discrepancies or irregularities and take appropriate actions to rectify them

Monitor and control operating costs while ensuring quality service delivery

Collaborate with the finance department to analyze financial data and develop strategies for cost reduction or revenue growth

Staff Management

Conduct regular performance evaluations and provide feedback to staff members

Address any disciplinary issues or conflicts among the team

Coordinate with the HR department for recruitment, training, and onboarding of new staff

Foster a positive work environment and encourage teamwork and collaboration

Closing Duties

Review the day's operations report and address any outstanding issues or tasks

Ensure all staff members have completed their assigned duties and responsibilities

Secure the premises and lock up all facilities as per security protocols

Handover any necessary information or updates to the incoming Manager on Duty

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