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KRA and KPI for Manual QA

1. Quality Assurance Process

Ensure compliance with the established QA process and standards

Review and update QA documentation, including test plans, test cases, and test scripts

Conduct regular audits to identify process gaps and suggest improvements

Collaborate with the development team to ensure proper defect tracking and resolution

Monitor and report on the overall quality of the software being developed

2. Test Planning and Execution

Participate in requirement gathering and analysis to understand the project scope

Develop comprehensive test plans and strategies based on project requirements

Execute test cases and scripts to identify defects and ensure functionality

Document and report test results, including defect tracking and resolution

Conduct regression testing and retesting to validate bug fixes and changes

3. Test Coverage and Efficiency

Ensure appropriate test coverage for all functional areas of the software

Identify and prioritize critical test scenarios to optimize testing efforts

Utilize test automation tools and frameworks to increase testing efficiency

Conduct risk-based testing to mitigate potential project risks

Monitor and improve test case execution time and effectiveness

4. Defect Management

Report and track defects using a standardized defect tracking system

Collaborate with developers to reproduce and resolve reported defects

Conduct root cause analysis to identify underlying issues causing defects

Monitor defect resolution time and effectiveness

Provide regular defect reports and metrics to stakeholders

5. Communication and Collaboration

Collaborate with cross-functional teams to ensure smooth project execution

Participate in project meetings and provide QA status updates

Communicate and escalate critical issues to the project manager and stakeholders

Provide knowledge transfer and training to new team members

Foster a collaborative and positive work environment

6. Continuous Learning and Improvement

Stay updated with the latest QA methodologies, tools, and industry best practices

Participate in training programs and workshops to enhance skills and knowledge

Provide feedback and suggestions for process improvements

Conduct retrospective sessions to identify areas of improvement in the QA process

Continuously strive for personal and team growth in QA expertise

Note: This checklist can be customized and expanded based on the specific needs and goals of the software development organization.

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