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hotel check in

Confirm the reservation details

Check the availability of the desired room type

Verify any special requests or preferences made by the guest

Ensure all necessary documents and forms are ready for the guest's arrival

Coordinate with other hotel departments for any specific arrangements

Greet the guest with a warm welcome and a smile

Request identification and verify the guest's identity

Provide necessary information about the hotel's facilities, services, and policies

Ask the guest to fill out the registration form

Collect all required payments, deposits, or credit card authorizations

Check the room availability and assign the appropriate room according to the guest's preferences

Ensure the room is clean, well-maintained, and equipped with all necessary amenities

Verify that the room key card or key is functioning properly

Provide clear directions to reach the assigned room

Offer assistance with luggage and escort the guest to their room, if requested

Inform the guest about the available concierge services

Explain the features of the hotel's loyalty program, if applicable

Provide information regarding Wi-Fi access, room service, and other guest services

Explain the emergency procedures and evacuation plan to the guest

Inform the guest about the location and operation of fire exits, extinguishers, and emergency contact numbers

Provide information about the security measures in place, such as surveillance cameras or security personnel

Advise the guest to keep their valuables secure and to use the in-room safe

Inform the guest about the check-out time and procedures

Explain the billing process and provide a breakdown of charges if required

Offer assistance with arranging transportation or storing luggage after check-out

Thank the guest for choosing the hotel and wish them a pleasant stay

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