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Opening and closing duties

Opening Duties Checklist

Front Desk

Check reservations for the day

Ensure all necessary supplies are stocked (key cards, registration cards, pens)

Test phone lines and ensure they are working properly

Set up the front desk area (arrange brochures, maps, etc.)

Turn on computers and open necessary software

Housekeeping

Check room status and update housekeeping assignments accordingly

Stock housekeeping carts with clean linens, towels, toiletries, etc.

Inspect public areas for cleanliness and make necessary touch-ups

Ensure all equipment (vacuums, cleaning supplies) is in working order

Food and Beverage

Check inventory and restock if needed

Set up dining areas with clean tablecloths, cutlery, glassware, etc.

Ensure all kitchen equipment is in working order and ready for use

Test and adjust temperature settings on refrigerators and freezers

Maintenance

Inspect all public areas for any maintenance issues (leaks, broken lights, etc.)

Check HVAC systems and adjust temperature settings as needed

Test fire alarms and emergency systems

Ensure all outdoor areas (parking lot, sidewalks) are clean and safe

Closing Duties Checklist

Front Desk

Close out cash register and prepare daily financial reports

Secure all cash and guest valuables in the safe

Ensure all guest accounts are settled and accurately closed

Turn off computers and other equipment

Housekeeping

Check room status and update housekeeping assignments for the next day

Collect dirty linens and towels for laundry

Empty trash bins in all public areas

Lock housekeeping carts and store them in a secure area

Food and Beverage

Clean and sanitize all kitchen surfaces and equipment

Dispose of any leftover food properly

Securely store all perishable items

Turn off and clean all appliances and equipment

Maintenance

Conduct final walk-through to check for any maintenance issues

Lock all storage areas and secure tools and equipment

Turn off lights and adjust temperature settings as needed

Ensure all doors and windows are locked and secure

General

Set alarms and activate security systems

Conduct a final security check of the property

Communicate any important information or issues to the next shift

Ensure all staff members have safely left the building

Note: The specific tasks and sections of the checklist may vary depending on the size and type of the hotel or hospitality organization.

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