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> Sales process
Sales process
Pre-Sales Activities
Identify target market and ideal customer profile
Prepare sales materials and collateral
Define sales goals and targets
Prospecting
Reach out to potential leads via phone, email, or social media
Qualify leads based on their interest and fit with the product/service
Schedule appointments or demos with qualified prospects
Track all prospect interactions in a CRM system
Needs Analysis
Engage in conversations to understand the prospect's specific requirements
Ask open-ended questions to uncover pain points and challenges
Evaluate how your product/service can address their needs
Determine the prospect's decision-making process and timeline
Product Presentation
Customize your product presentation based on the prospect's needs
Highlight the features and benefits that align with their pain points
Address any objections or concerns the prospect may have
Provide relevant case studies or testimonials to build credibility
Proposal and Negotiation
Prepare a tailored proposal based on the prospect's requirements
Clearly outline pricing, terms, and conditions
Be ready to negotiate and find mutually beneficial solutions
Address any objections or concerns raised during the negotiation process
Closing the Sale
Obtain verbal commitment from the prospect
Prepare necessary paperwork or contracts
Set expectations for implementation and onboarding
Arrange for payment and provide necessary instructions
Post-Sales Activities
Follow up with the customer to ensure satisfaction
Provide support during the implementation phase
Ask for referrals or testimonials from satisfied customers
Maintain ongoing communication to foster customer loyalty
Sales Performance Evaluation
Review sales results against set targets
Analyze conversion rates and identify areas for improvement
Seek feedback from customers and sales team members
Adjust sales strategies and processes accordingly
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