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Loss prevention

Physical Security

Perimeter Security

Check all exterior doors and windows for proper locks and functionality.

Ensure adequate lighting around the premises, including parking areas.

Review CCTV camera coverage and ensure all cameras are functioning properly.

Verify the effectiveness of alarm systems and panic buttons.

Access Control

Regularly review and update access control lists for employees and vendors.

Confirm that access cards or keys are given only to authorized personnel.

Check all access points, including back doors and loading docks, for security vulnerabilities.

Ensure that access control systems are regularly maintained and tested.

Cash Handling Procedures

Implement strict cash handling policies and train employees accordingly.

Regularly audit cash registers and ensure all transactions are accurately recorded.

Establish a protocol for cash drops and secure cash storage.

Conduct surprise cash audits to deter internal theft.

Employee Training and Awareness

Loss Prevention Training

Provide comprehensive training to all employees on loss prevention policies and procedures.

Educate employees about common theft techniques and how to identify suspicious activities.

Train employees on proper use of security systems, including CCTV cameras and alarm systems.

Conduct regular refresher training sessions to reinforce loss prevention protocols.

Inventory Management

Implement inventory control systems and conduct regular inventory audits.

Train employees on proper inventory management practices, including stock counting and reporting discrepancies.

Encourage employees to report any suspicious behavior or inventory discrepancies promptly.

Monitor and control inventory access to minimize the risk of theft.

Customer Service and Engagement

Merchandise Protection

Ensure that high-value or easily stolen items are properly secured or displayed in locked cases.

Implement electronic article surveillance (EAS) systems and regularly check their functionality.

Train employees on merchandise protection techniques, such as maintaining visibility and offering assistance.

Display clear signage regarding store policies on theft and consequences.

Customer Service Best Practices

Train employees on providing excellent customer service to deter theft and increase customer satisfaction.

Encourage employees to engage with customers, offer assistance, and maintain visibility in the store.

Implement a clear and consistent return/exchange policy to minimize fraud.

Monitor customer behavior and address suspicious activities promptly.

Incident Reporting and Investigation

Incident Reporting

Establish a clear protocol for reporting and documenting all incidents of theft, fraud, or suspicious activities.

Train employees on how to complete incident reports accurately and promptly.

Ensure incident reports are securely stored and accessible to appropriate personnel for investigation.

Investigation Procedures

Assign dedicated personnel responsible for investigating incidents and liaising with law enforcement if necessary.

Conduct thorough investigations of all reported incidents, including reviewing CCTV footage and interviewing witnesses.

Maintain a database or system to track and analyze incident trends for proactive loss prevention measures.

Collaborate with local law enforcement agencies and share relevant information to prevent organized retail crime.

Remember, this checklist serves as a general guide, and it should be tailored to meet the specific needs and requirements of each retail organization.

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