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Atendimento

Front of House Checklist: Atendimento

Opening Checklist

Unlock doors

Set up host/hostess stand

Turn on lights and music

Ensure cleanliness and organization of dining area

Seating and Greeting

Greet customers with a smile and warm welcome

Offer seating options and guide customers to their tables

Provide menus and inform customers of any specials or promotions

Ensure tables are properly set and clean

Taking Orders

Provide recommendations and answer any customer questions

Take accurate orders and repeat them back to customers

Note any dietary restrictions or special requests

Inform customers of estimated wait times for their meals

Beverage Service

Offer a variety of drinks including water, soft drinks, and alcoholic beverages

Provide timely drink refills

Properly serve and present beverages according to the restaurant's standards

Ensure glasses and drinkware are clean and polished

Food Service

Coordinate with kitchen staff to ensure timely delivery of food orders

Confirm the accuracy of each dish before serving it to customers

Use tray stands or appropriate serving techniques to present food

Check back with customers to ensure satisfaction and address any issues

Handling Complaints

Listen attentively to customer complaints or concerns

Apologize sincerely and offer solutions or alternatives

Involve a manager if necessary to resolve the issue

Follow up with customers to ensure their satisfaction

Payment and Farewell

Present the bill promptly and accurately

Accept various payment methods and process transactions securely

Thank customers for their visit and invite them to return

Clean and reset tables for the next guests

Closing Checklist

Collect and organize menus

Clean and sanitize all tables, chairs, and highchairs

Restock necessary supplies for the next shift

Secure cash registers and lock up the restaurant

Note: This checklist is a general guide and can be customized based on the specific needs and procedures of each restaurant organization.

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