TL9000

General Requirements

Clause 4.1: Determine the scope of the TL9000 certification

Clause 5.2: Identify and document the organization's quality policy

Clause 5.3: Establish quality objectives and measurable targets

Clause 4.2: Develop a quality management system (QMS) documentation structure

Clause 7.2: Conduct a TL9000 awareness training for employees

Clause 4.3: Define the TL9000 certification requirements applicable to the organization

Clause 4.4: Identify the TL9000 certification process and timeline

Clause 4.5: Establish a TL9000 certification steering committee

Clause 4.6: Allocate resources for TL9000 certification implementation

Clause 4.7: Develop a TL9000 implementation plan

Clause 4.8: Conduct a gap analysis to identify areas of improvement needed for TL9000 certification

Clause 4.9: Establish a TL9000 certification project team

Clause 4.10: Define the roles and responsibilities of employees involved in TL9000 certification implementation

Clause 4.11: Develop a communication plan for TL9000 certification implementation

Management Responsibility

Clause 5.1: Assign responsibility and authority for the TL9000 implementation

Clause 5.1: Ensure top management commitment and support

Clause 5.6: Establish a management review process

Clause 5.3: Define roles and responsibilities for key personnel

Clause 7.3: Develop and implement a TL9000 communication plan

Resource Management

Clause 6.1: Identify and allocate necessary resources for TL9000 implementation

Clause 6.2: Determine training needs and provide required training

Clause 7.5: Establish a document control process

Clause 7.5: Implement a process for managing records

Clause 8.2: Develop and maintain an effective internal audit program

Product Realization

Clause 7.2: Identify customer requirements and establish a process for capturing them

Clause 7.3: Develop a product realization process including design, development, and production

Clause 7.5: Implement a process for managing product and service design changes

Clause 7.4: Establish a process for managing customer complaints and feedback

Clause 7.5: Conduct regular product validation and verification activities

Measurement, Analysis, and Improvement

Clause 8.2: Develop a process for measuring customer satisfaction

Clause 8.1: Establish a process for monitoring and measuring product and service performance

Clause 8.2: Conduct regular internal audits to assess conformity to TL9000 requirements

Clause 8.5: Develop and implement a corrective and preventive action process

Clause 8.3: Establish a process for managing nonconforming products/services

TL9000 Metrics

Clause 8.2: Identify and define key performance indicators (KPIs) for TL9000 compliance

Clause 8.1: Establish a process for measuring and monitoring KPIs

Clause 8.4: Analyze KPI data and take necessary actions for improvement

Clause 8.4: Report TL9000 metrics to top management and stakeholders

Clause 10.3: Continuously improve the effectiveness of TL9000 metrics

Note: This checklist lists the relevant clause numbers from the TL9000 standard for each step. It is important to refer to the official TL9000 documentation for detailed requirements and guidance.