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waiter checklist before the start of the shift

Setup and Preparation

Ensure tables are clean and properly set up with necessary cutlery, glassware, and linens.

Check that all condiments, napkins, menus, and other necessary supplies are fully stocked.

Ensure the POS system and handheld devices are functioning properly for order taking.

Confirm that the reservation book or system is up to date with any new or modified bookings.

Check the cleanliness and functionality of the server station, including POS printer, pens, notepads, and any required paperwork.

Personal Appearance and Hygiene

Ensure that the uniform is clean, pressed, and in good condition.

Make sure that shoes are clean and polished.

Hair should be neatly tied back or groomed appropriately.

Nails should be clean and trimmed.

Personal hygiene, including fresh breath and clean hands, is essential.

Knowledge and Communication

Review the daily specials, menu changes, and any out-of-stock items.

Familiarize yourself with any allergens or dietary restrictions.

Be aware of any promotions, discounts, or loyalty programs.

Communicate with other staff members about any specific guest requests or preferences.

Attend pre-shift meetings or briefings to stay informed about any updates or announcements.

Equipment and Supplies

Check that all necessary tools such as corkscrews, trays, pens, lighters, etc., are readily available.

Ensure that the POS system and handheld devices are charged and ready for use.

Check the availability and cleanliness of necessary service items like trays, water pitchers, and bread baskets.

Verify that the wine list, beverage menu, and any other promotional materials are up to date.

Opening Duties

Check the cleanliness and availability of restrooms and inform management if any issues are noticed.

Ensure that the entrance area is clean and presentable, including proper signage and displays.

Complete any assigned opening sidework, such as polishing silverware or glassware, restocking supplies, etc.

Other Considerations

Familiarize yourself with emergency procedures and the location of fire extinguishers, first aid kits, and emergency exits.

Review any specific safety protocols or guidelines for handling hazardous materials.

Check for any additional tasks or responsibilities assigned by management for the shift.

Remember to tailor this checklist to your specific restaurant's needs and add or remove items as necessary.

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