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> Customer goods return qc checklist
Customer goods return qc checklist
Receiving Inspection
Verify item matches return authorization form
Check for any visible damage or defects
Inspect packaging for signs of tampering
Product Inspection
Test functionality of item
Verify all accessories and components are included
Check for any cosmetic damage or wear
Documentation Review
Verify all necessary paperwork is included
Confirm reason for return matches customer complaint
Record findings in return log
Disposition
Determine if item can be restocked or repaired
Initiate refund or exchange process
Coordinate with customer service for further action.
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