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Travel Agency Booking Follow Up Checklist

Booking Confirmation

Ensure all necessary details are correct on the booking confirmation

Double check dates, times, and locations for accuracy

Confirm any special requests or accommodations

Client Communication

Reach out to the client to confirm their booking

Provide any additional information or instructions for their trip

Answer any questions or concerns the client may have

Payment Processing

Confirm payment has been received and processed

Provide the client with a receipt or invoice for their records

Follow up with the client if there are any issues with payment

Supplier Confirmation

Confirm with suppliers (hotels, airlines, etc.) that the booking is confirmed

Verify any special requests or accommodations with suppliers

Address any discrepancies or issues with suppliers promptly

Documentation

Prepare and send all necessary travel documents to the client

Ensure the client has all required documentation for their trip

Follow up with the client to confirm they have received their documents

Post-Booking Support

Provide the client with contact information for support during their trip

Follow up with the client after their trip to gather feedback

Address any post-trip issues or concerns promptly

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