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Front desk am shift

Pre-Shift Tasks

Arrive on time and in proper uniform

Review the previous shift report

Check the occupancy status of the hotel

Check any pending requests or special instructions for guests

Ensure all necessary supplies are stocked at the front desk

Set up the front desk area neatly and organize any brochures or promotional materials

Lobby Area

Ensure the lobby is clean and tidy

Check the lighting, temperature, and music

Arrange seating areas and ensure they are comfortable and presentable

Check that all public areas are well-maintained and free of any hazards or obstructions

Front Desk Operations

Turn on computers and ensure all systems are functioning properly

Check the phone lines, voicemail, and any messaging systems

Ensure all necessary documents, forms, and stationery are readily available

Verify the cash float and ensure the cash register is in working order

Update the room availability status in the system

Guest Check-In

Greet guests with a warm welcome and a smile

Verify guest reservations and collect necessary identification and payment details

Provide room keys and clear instructions about hotel amenities and services

Inform guests about any ongoing promotions or events

Answer any questions or concerns guests may have

Guest Assistance

Handle guest inquiries, requests, and complaints promptly and professionally

Provide local area information, directions, and recommendations to guests

Arrange transportation, restaurant reservations, or any other guest requests

Ensure guests' special needs or requests are properly communicated to other departments

Follow up with guests to ensure their satisfaction and address any additional needs

Cash Handling

Accurately handle cash transactions, including check-ins, check-outs, and guest payments

Follow established procedures for handling credit card transactions

Maintain a secure and balanced cash drawer throughout the shift

Prepare accurate shift reports and reconcile any discrepancies

Follow all cash handling and accounting procedures as per hotel policies

End of Shift Tasks

Prepare accurate shift reports and handover any pending tasks or issues to the next shift

Ensure the front desk area is clean and organized for the next shift

Complete any administrative duties, such as filing or updating guest information

Secure all cash and valuable items in the designated safe or lockbox

Clock out and hand over responsibilities to the next shift in a professional manner

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