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Front desk am shift

Pre-Shift Tasks

Review previous night's reports and check for any outstanding issues or requests.

Check the reservation system for any new bookings or modifications.

Review the daily arrivals list and prepare registration cards in advance.

Ensure sufficient supply of key cards, stationery, and other necessary items at the front desk.

Check the availability of meeting rooms, if applicable, and prepare accordingly.

Verify the status of room maintenance requests and follow up if necessary.

Check the hotel's occupancy rate for the day and adjust staffing if needed

Review the daily schedule of events or meetings happening at the hotel

Check for any special requests or preferences from guests with upcoming arrivals

Coordinate with housekeeping to ensure all rooms are clean and ready for check-in

Test the functionality of equipment at the front desk, such as computers and printers

Prepare any necessary paperwork or documents for the day, such as invoices or receipts

Review the hotel's promotions or special offers and be prepared to inform guests

Check the hotel's lost and found log and return any lost items to guests as needed

Coordinate with other departments, such as maintenance or food and beverage, for any specific guest requests or needs

Update the hotel's social media pages or website with any relevant information or updates

Conduct a brief team meeting to go over the day's expectations and any important information

Opening Duties

Arrive on time and in proper attire.

Turn on all necessary equipment, such as computers, printers, and phone systems.

Ensure the lobby area, including furniture, plants, and decorations, is clean and presentable.

Check the message board for any important announcements or updates.

Set up the breakfast area, if applicable, ensuring all items are fully stocked and presentable.

Ensure the safety of the front desk area by checking emergency equipment, such as fire extinguishers and first aid kits.

Guest Services

Greet guests with a friendly and professional attitude, addressing them by name if possible.

Check-in arriving guests efficiently, verifying identification and payment methods.

Provide guests with information about hotel amenities, services, and local attractions.

Assist guests with luggage, directions, transportation, and any special requests.

Handle guest complaints or concerns promptly and escalate if necessary.

Maintain guest confidentiality and ensure proper security measures are followed.

Administrative Tasks

Answer phone calls promptly and professionally, assisting callers or transferring them to the appropriate department.

Process guest check-outs, ensuring accuracy of billing information and collecting payments.

Balance cash drawer and prepare the daily cash report.

Complete any required paperwork or reports, such as occupancy reports or shift summaries.

Update and maintain guest profiles and records in the reservation system.

Respond to emails or other electronic communications in a timely manner.

Communication and Handover

Communicate important information or updates to the next shift or relevant departments.

Conduct a thorough handover with the incoming shift, highlighting any issues or pending tasks.

Ensure all necessary reports, keys, and equipment are properly handed over.

Log out of all systems and secure confidential information before leaving the front desk area.

Complete any end-of-shift checklist provided by the hotel.

Note: This checklist can be customized or expanded based on the specific requirements and procedures of the hotel or hospitality organization.

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