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audit checklist

Front Desk Operations

  • Greet guests warmly and ask for identification
  • Verify reservation details and assign room
  • Explain hotel amenities and any necessary information
  • Review final bill with guest
  • Process payment and provide receipt
  • Thank guest for their stay and invite feedback
  • Ensure reservation details match guest preferences
  • Update system with any changes or special requests
  • Double-check room availability for accuracy
  • Accept various forms of payment
  • Verify credit card information and authorize payment
  • Provide receipt and explain charges
  • Assist guests with luggage and transportation
  • Handle guest inquiries and requests promptly
  • Offer recommendations for dining or local attractions

Housekeeping

Food and Beverage

Security

Facilities

Human Resources

Finance

Marketing and Sales

Guest Satisfaction

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