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> Guest Check-in Checklist
Guest Check-in Checklist
Pre-Arrival Preparation
Confirm reservation details
Prepare welcome package
Ensure room is clean and stocked with amenities
Check availability of parking spaces
Arrival Process
Greet guest warmly upon arrival
Verify guest's identity and reservation details
Provide room keys and explain hotel facilities
Offer assistance with luggage if needed
Room Inspection
Check for any maintenance issues
Ensure all amenities are in working order
Verify cleanliness of room and bathroom
Test lighting and temperature controls
Guest Information
Provide information on hotel services and facilities
Offer dining recommendations and local attractions
Explain check-out procedures and any additional charges
Provide contact information for front desk assistance
Follow-Up
Confirm guest satisfaction with room
Address any concerns or requests promptly
Offer assistance with future bookings or transportation arrangements
Thank guest for choosing the hotel and invite feedback on their stay
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