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front desk to do list

Pre-shift Preparation

Check the front desk area for cleanliness and organization.

Ensure all necessary supplies are stocked (e.g., pens, notepads, key cards).

Review the daily events schedule and any special requests or VIP arrivals.

Familiarize yourself with the occupancy status and room availability.

Guest Check-In

Greet guests with a warm and friendly attitude.

Verify guest reservations and confirm room preferences.

Collect necessary identification and payment information.

Issue room keys and provide clear directions to the room.

Inform guests about hotel amenities, services, and policies.

Answer any questions or concerns the guest may have.

Guest Check-Out

Review the guest's bill, ensuring accuracy.

Collect any outstanding payments and provide a receipt.

Inquire about the guest's experience and offer assistance if needed.

Retrieve room keys and update the room status accordingly.

Thank the guest for choosing the hotel and bid farewell.

Guest Services

Handle guest inquiries, requests, and complaints promptly and courteously.

Arrange transportation, restaurant reservations, or other services as requested.

Assist with luggage storage, delivery, or retrieval.

Provide information about local attractions, events, and directions.

Offer assistance with check-out, including luggage handling or arranging transportation.

Administrative Tasks

Maintain an organized and updated front desk area, including the reservation system.

Complete check-in/check-out procedures accurately and efficiently.

Record and report any maintenance or housekeeping issues.

Handle cash transactions and maintain a balanced cash drawer.

Prepare and distribute necessary reports, such as occupancy or revenue summaries.

Safety and Security

Monitor surveillance cameras and report any suspicious activities.

Follow established procedures for guest identification and key card security.

Familiarize yourself with emergency procedures and evacuation routes.

Ensure all fire safety equipment and alarms are in working order.

Maintain a secure and confidential environment for guest information.

End of Shift

Update the next shift about any pending tasks or important information.

Complete any remaining administrative duties or reports.

Ensure the front desk area is clean and organized for the next shift.

Return any borrowed equipment or supplies.

Sign out and hand over responsibilities to the next front desk staff member.

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