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customer care checklist in detail

Initial Greeting and Seating

Greet customers promptly and with a smile

Escort customers to their table and present menus

Offer any specials or promotions

Ensure that the table is clean and set up properly before seating customers

Ask customers if they have any specific seating preferences or needs

Take note of any special occasions or requests to make the dining experience more personalized

Inform customers of any current wait times and offer to take their contact information for a call-back when a table becomes available

Taking Orders

Listen attentively to customer orders and repeat back for accuracy

Offer recommendations or suggestions as needed

Confirm any dietary restrictions or allergies

Take note of any special requests or modifications to the order

Ensure the customer's drink order is accurately recorded and served promptly

Clarify any unclear or ambiguous order details with the customer

Inform the kitchen staff of any special instructions or requirements for preparing the order

Food and Beverage Service

Serve drinks promptly and refill as needed

Ensure food is cooked to customer specifications

Check on customers throughout the meal to ensure satisfaction

Present the food in an appealing manner, ensuring it looks appetizing

Offer suggestions for wine or other beverage pairings with the meal

Inquire about any dietary restrictions or allergies before taking food orders

Inform customers of any specials or promotions on food and beverages

Provide condiments or additional items requested by the customer promptly

Handling Complaints

Apologize sincerely for any mistakes or issues

Offer solutions or alternatives to resolve complaints

Follow up with customers to ensure they are satisfied with the resolution

Take the time to listen actively and empathetically to the customer's concerns

Thank the customer for bringing the issue to your attention and assure them that their feedback is valued

Document the complaint in detail for future reference and to identify any recurring issues

Communicate the complaint to the appropriate team or manager for further investigation and resolution

Offer a gesture of goodwill, such as a discount or complimentary item, to show appreciation for the customer's patience and understanding

Check-Out and Farewell

Present the check promptly and accurately

Thank customers for their patronage

Invite customers to return and provide feedback

Ask if customers need help with anything else before they leave

Offer assistance with carrying any bags or items to their car

Provide information about any upcoming promotions or events

Ensure customers have all their belongings before they leave

Thank customers again for their visit and express gratitude for their business

General Customer Care

Maintain a clean and welcoming dining environment

Train staff on proper customer service techniques

Encourage staff to go above and beyond to exceed customer expectations

Actively listen to customer feedback and address any concerns promptly

Show appreciation for customer loyalty through special promotions or rewards programs

Regularly assess and update customer care policies and procedures to ensure effectiveness

Empower employees to make decisions that prioritize customer satisfaction

Seek feedback from customers through surveys or comment cards to continually improve service

Offer personalized service by remembering customer preferences and making recommendations based on their past experiences

Provide prompt and courteous responses to customer inquiries or requests

Create a positive and memorable experience for customers through small gestures such as complimentary desserts or handwritten thank you notes

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