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order fulfillment checklist

Order Processing

Receive order information from customer

Confirm availability of requested transportation services

Obtain necessary approvals for order fulfillment

Generate invoice for customer

Dispatching

Assign transportation resources based on order details

Communicate order details to drivers or logistics team

Monitor progress of transportation services in real-time

Address any delays or issues with order fulfillment

Delivery

Ensure transportation resources arrive at designated pick-up location on time

Verify accuracy of goods or passengers being transported

Provide updates to customer on estimated time of arrival

Obtain confirmation of delivery from customer

Documentation

Record details of order fulfillment process for future reference

Maintain accurate records of transportation services provided

Update customer account with order fulfillment information

File necessary paperwork for order completion

Customer Satisfaction

Follow up with customer after order fulfillment to ensure satisfaction

Address any concerns or feedback from customer

Seek opportunities for improvement in order fulfillment process

Thank customer for choosing transportation services.

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