mitigate shrink in an underperforming retail store

Store Operations

  • Check all entry points (doors, windows, etc.) to ensure that locks are working properly
  • Test alarms regularly to ensure they are functioning correctly
  • Perform regular inspections of surveillance cameras to check for any damage or malfunctions
  • Clean cameras regularly to ensure clear visibility
  • Identify restricted areas within the store
  • Install access control systems such as key cards or biometric scanners
  • Ensure only authorized personnel have access to restricted areas
  • Develop a training program that covers various methods of shrink prevention
  • Train employees on how to identify and report potential theft or fraud
  • Teach employees proper techniques for handling merchandise to avoid damage or theft
  • Educate employees on the importance of maintaining organized and secure storage areas
  • Teach employees to be vigilant and observant of customers' behavior
  • Provide examples of suspicious activities and instruct employees on how to report them
  • Schedule regular inventory counts to accurately track merchandise
  • Ensure counts are conducted consistently and recorded accurately
  • Invest in inventory tracking software or system that can efficiently manage inventory levels
  • Use barcodes or RFID tags to easily scan and track merchandise
  • Regularly review inventory reports and identify any discrepancies
  • Investigate the causes of discrepancies, such as theft, administrative errors, or supplier issues
  • Develop clear policies and procedures for cash handling
  • Specify rules for cash register operations, cash drops, and cash deposits
  • Set up dual control measures where two employees are required to handle cash transactions
  • Install drop safes to securely store cash throughout the day
  • Regularly review cash register records to identify any discrepancies or irregularities
  • Investigate any discrepancies and take appropriate actions

Loss Prevention

Customer Service and Store Environment

Analyzing and Improving