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return product

Pre-Return Process

Confirm eligibility for returns based on company policy

Obtain proof of purchase from customer

Verify product condition meets return requirements

Determine reason for return

Return Authorization

Issue return authorization number to customer

Provide instructions for returning the product

Set expectations for return processing time

Return Packaging

Ensure product is securely packaged to prevent damage during transit

Include all original packaging and accessories

Label package with return authorization number

Return Shipping

Provide customer with shipping label or arrange for pick-up

Track return shipment to ensure receipt

Communicate with customer about return status

Return Inspection

Inspect returned product for damage or missing parts

Confirm product meets return eligibility criteria

Update customer on return status and next steps

Check for any signs of wear or use on the returned product

Test the functionality of the product to ensure it is in working condition

Compare the returned product with the original purchase order to verify it is the correct item

Document any issues or discrepancies found during the inspection

Determine if the return qualifies for a refund, exchange, or store credit

Refund or Exchange

Process refund or exchange according to company policy

Communicate refund/exchange details to customer

Close out return order in system and update inventory

Customer Feedback

Gather feedback from customer on return experience

Address any issues or concerns raised by customer

Use feedback to improve return process for future transactions

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