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IT Support Technitian check lists

Hardware Support Checklist

Verify hardware specifications meet user requirements

Ensure all peripherals are connected and functioning properly

Check for any physical damage or defects on hardware components

Update drivers and firmware for optimal performance

Test hardware components for any issues or malfunctions

Clean dust and debris from devices to prevent overheating

Software Support Checklist

Ensure operating system and software applications are up to date

Verify software licenses and ensure compliance

Troubleshoot software issues and resolve conflicts

Install necessary patches and updates

Scan for viruses, malware, and other security threats

Optimize software settings for better performance

Network Support Checklist

Verify network connectivity and troubleshoot any network-related issues

Configure network devices (routers, switches, firewalls) as per requirements

Monitor network traffic and identify any bottlenecks or performance issues

Ensure network security measures (firewalls, VPNs) are properly configured

Troubleshoot connectivity issues for both wired and wireless networks

Perform periodic network audits for vulnerabilities

User Support Checklist

Respond to user inquiries and provide technical assistance

Resolve software and hardware issues reported by users

Assist with user account management (password resets, access permissions)

Provide training or guidance on IT tools and software applications

Document and track user support requests for future reference

Conduct user satisfaction surveys for continuous improvement

Backup and Recovery Checklist

Regularly backup critical data and ensure backups are successful

Test data restoration process to ensure backups are valid

Monitor backup systems for any failures or errors

Develop disaster recovery plans and test them periodically

Educate users on data backup and recovery procedures

Implement data encryption and secure backup storage solutions

Security Checklist

Ensure all systems have updated antivirus and anti-malware software

Regularly audit user access permissions and revoke unnecessary privileges

Monitor system logs for any suspicious activities or security breaches

Implement strong password policies and enforce regular password changes

Conduct security awareness training for employees

Regularly update and patch security vulnerabilities in software and systems

Documentation and Reporting Checklist

Maintain accurate and up-to-date documentation of IT systems and configurations

Create incident reports for any major issues or outages

Document troubleshooting steps and solutions for future reference

Prepare performance reports and metrics for IT management

Update knowledge base articles and FAQs based on resolved issues

Conduct regular IT service reviews and share improvement recommendations

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