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Project Management for Run Phase

Project Management for Run Phase Checklist

1. *Project Handover

Confirm delivery of all project artifacts and documentation

Review project scope, objectives, and success criteria

Conduct a handover meeting with the development team

Ensure all necessary resources are available for ongoing maintenance and support

2. *Support Infrastructure

Verify the availability of necessary hardware and software resources

Set up a dedicated support environment for bug tracking and issue management

Establish communication channels for support requests and incident reporting

Configure monitoring tools for system health and performance tracking

3. *Documentation and Knowledge Transfer

Review and update system documentation, including user manuals and technical guides

Ensure knowledge transfer from the development team to the support team

Document any known issues, workarounds, and troubleshooting procedures

Establish a knowledge base or wiki for easy access to relevant information

4. *Service Level Agreements (SLAs)

Define SLAs, including response and resolution times for support requests

Communicate SLAs with stakeholders and obtain their agreement

Set up performance metrics and reporting mechanisms to monitor SLA compliance

Regularly review and revise SLAs based on feedback and changing requirements

5. *Incident and Problem Management

Establish a process for logging, categorizing, and prioritizing support requests

Define incident and problem management procedures, including escalation paths

Assign resources to handle different types of incidents and problems

Continuously monitor and analyze incidents to identify recurring issues and root causes

6. *Change and Release Management

Establish a change management process to handle system updates and enhancements

Define a release management strategy and schedule for deploying changes to production

Conduct impact assessments for proposed changes and obtain necessary approvals

Coordinate with stakeholders to schedule and communicate releases to minimize disruptions

7. *Continuous Improvement

Monitor system performance, user feedback, and industry trends to identify improvement opportunities

Conduct periodic reviews of support processes and workflows for efficiency and effectiveness

Encourage a culture of learning and knowledge sharing within the support team

Implement process improvements based on lessons learned and feedback from stakeholders

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