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order processing
Pre-Order Processing
Confirm order details with the customer
Verify product availability
Check pricing and apply any discounts or promotions
Review shipping options and costs
Obtain customer payment information
Order Fulfillment
Prepare the order for shipment
Ensure all ordered products are included
Package the items securely
Include necessary documentation (invoice, packing slip, etc.)
Apply shipping label and track the package
Post-Order Processing
Update inventory system to reflect the shipped items
Notify the customer about the shipment and provide tracking information
Process any necessary refunds or returns
Follow up with the customer to ensure satisfaction
Close out the order in the system
Order Documentation
File a copy of the order confirmation
Keep a record of any communication with the customer regarding the order
Save copies of invoices and packing slips
Maintain records of any refunds or returns
Archive the order file for future reference
Remember, this is just an example, and you can customize the checklist to fit your specific business needs.
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