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customer centricity questions for customer service support

Have I clearly identified the customer's specific needs and expectations?

Have I actively listened to the customer's concerns and questions?

Have I asked clarifying questions to gain a deeper understanding?

Have I addressed the customer by their name?

Have I tailored my communication style to match the customer's preferences?

Have I offered personalized solutions or recommendations?

Have I expressed empathy towards the customer's situation or frustration?

Have I acknowledged any inconvenience caused to the customer?

Have I shown understanding of the customer's perspective?

Have I provided a prompt response to the customer's inquiry or issue?

Have I set realistic expectations regarding the resolution timeline?

Have I followed up with the customer to ensure their satisfaction?

Have I offered additional assistance or relevant information proactively?

Have I anticipated potential follow-up questions or concerns?

Have I provided guidance on how to avoid similar issues in the future?

Have I asked the customer for feedback on their experience?

Have I taken note of any suggestions or areas for improvement?

Have I shared any relevant feedback with the appropriate teams?

Note: The above checklist is just a suggested structure and can be customized based on specific requirements and business contexts.

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