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store opening

Pre-Opening Tasks

Conduct a thorough inspection of the store premises to ensure cleanliness, safety, and proper setup.

Install and test all necessary equipment such as point-of-sale systems, security cameras, and sound systems.

Stock shelves and displays with merchandise according to planograms and visual merchandising guidelines.

Set up signage, including store name, hours of operation, promotions, and directional signs.

Organize storage areas, including backrooms, inventory rooms, and employee areas.

Ensure all necessary permits and licenses are obtained and displayed properly.

Train and orientate store staff on their roles, responsibilities, and customer service expectations.

Set up cash registers, cash handling procedures, and opening/closing protocols.

Operational Tasks

Ensure all necessary supplies are stocked, including shopping bags, receipt paper, cleaning supplies, and stationery.

Test all equipment and systems, including cash registers, scanners, and security systems.

Conduct a final walkthrough to ensure all areas of the store are clean, organized, and ready for customers.

Verify that all pricing is accurate and visible on products and shelves.

Check that all promotional materials, including signage and displays, are in place and visually appealing.

Set up and test any additional services or amenities, such as customer restrooms or fitting rooms.

Confirm that all staff members are present, properly dressed, and prepared for opening.

Review and communicate any last-minute updates or changes in policies or procedures.

Customer Experience Tasks

Perform a customer journey walkthrough to ensure a seamless and positive shopping experience.

Check that entrance areas are clean, welcoming, and well-lit.

Ensure that all aisles and pathways are clear and easily navigable for customers.

Test all customer touchpoints, such as fitting rooms, interactive displays, and product demonstration areas.

Verify that all product information and pricing is easily accessible and accurate.

Set up customer service areas, including information desks, complaint resolution processes, and feedback collection mechanisms.

Train staff on customer service skills, including greeting customers, offering assistance, and resolving issues.

Review and communicate any special promotions, discounts, or loyalty programs to enhance the customer experience.

Security and Safety Tasks

Conduct a final security check, including testing alarms, CCTV cameras, and entry/exit points.

Ensure that all emergency exits and evacuation routes are clearly marked and unobstructed.

Review and communicate emergency procedures and protocols to all staff members.

Verify the availability and functionality of safety equipment such as fire extinguishers and first aid kits.

Train staff on security protocols, including loss prevention measures and handling suspicious behavior.

Check that all areas, including stockrooms and employee spaces, are secure and access-controlled.

Review and communicate any specific safety guidelines related to the store layout, equipment, or merchandise.

Note: The checklist items provided above are general guidelines and may vary based on the specific requirements and nature of the retail organization.

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