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accessibility checklist

Entrance and Reception Area

Ensure entrance doors are wide enough to accommodate wheelchairs (minimum 32 inches)

Install ramps or provide a wheelchair lift if there are steps at the entrance

Ensure reception desk is at a suitable height for wheelchair users

Provide a clear path to reception area with no obstacles or tripping hazards

Ensure signage is clear and visible, with Braille and tactile options for visually impaired guests

Install an accessible doorbell or intercom system for guests with mobility challenges

Guest Rooms

Have at least one accessible room available on each floor

Ensure the accessible room has wider doorways (minimum 36 inches)

Install grab bars in the bathroom near the toilet and shower/tub

Provide a roll-in shower or accessible bathtub option

Ensure the bed height is suitable for wheelchair transfers

Install visual fire alarms for guests with hearing impairments

Have adequate space to maneuver a wheelchair within the room

Public Spaces

Ensure all public areas are accessible, including restaurants, lounges, and common areas

Provide accessible seating options in dining areas

Install handrails in staircases and ramps

Ensure elevators are large enough for wheelchair users and have accessible controls

Have clear signage indicating accessible routes and facilities

Provide accessible parking spaces close to the main entrance

Facilities and Amenities

Ensure swimming pools have an accessible entry option, such as a pool lift or sloped entry

Provide accessible fitness equipment or an accessible fitness room

Install accessible signage and controls in the elevator and fitness room

Have accessible and well-lit pathways throughout the property

Provide accessible options for communication, such as TTY machines or captioned telephones

Ensure staff members are trained in handling accessibility requests and providing assistance

Policies and Communication

Have an accessibility policy in place and make it readily available to guests

Train staff members on accessibility awareness and sensitivity

Provide accessible information on the hotel website and in promotional materials

Offer alternative formats for printed materials, such as Braille or large print

Ensure staff members are knowledgeable about local accessible attractions and transportation options

Encourage feedback from guests regarding accessibility improvements

Note: This checklist is a general guideline and may need to be customized based on specific hotel and hospitality organization requirements and local accessibility regulations.

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