90-Day Action Plan: Operationalizing Western Cross Virtual Services

Executive Summary

Market Analysis

Service Design and Development

Technology and Infrastructure

Talent Acquisition and Training

  • Conduct a skills assessment survey among current team members.
  • Review job descriptions and industry standards for relevant roles.
  • Consult with team leaders to identify critical skill gaps.
  • Compile a comprehensive list of required skills and competencies.
  • Define clear job descriptions for open positions.
  • Identify target recruitment channels (e.g., job boards, social media).
  • Set a timeline for recruitment processes including interviews.
  • Allocate budget for recruitment advertising and agency fees.
  • Assess the current knowledge level of staff regarding new tools.
  • Design training modules with clear objectives and outcomes.
  • Schedule training sessions and reserve necessary resources.
  • Gather feedback post-training to evaluate effectiveness and areas for improvement.

Marketing and Communication Strategy

Implementation Plan

Performance Metrics and Evaluation

Risk Management

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