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Hub audit

Front of House

Ensure all tables are clean and properly set with necessary items (e.g., silverware, napkins, condiments)

Check the cleanliness and condition of chairs, including any necessary repairs or replacements

Inspect the cleanliness of floors, including sweeping and mopping as needed

Verify that menus are clean and in good condition, with all necessary updates or changes made

Check the cleanliness and functionality of POS systems and cash registers

Ensure all signage is in place and accurately reflects current promotions or specials

Inspect the cleanliness and condition of windows, blinds, and curtains

Verify that proper lighting is available and functioning in all areas

Check the cleanliness and condition of host/hostess stands and waiting areas

Ensure that music or background noise levels are appropriate for the atmosphere

Back of House

Inspect the cleanliness and organization of the kitchen area, including all workstations and equipment

Verify that proper sanitation procedures are being followed, including handwashing stations and glove usage

Check the temperature and condition of refrigerators, freezers, and storage areas

Inspect the cleanliness and condition of food prep surfaces, cutting boards, and utensils

Ensure that all required food safety certifications and licenses are up to date and displayed properly

Check the cleanliness and functionality of dishwashing areas and equipment

Verify that proper storage practices are being followed for dry goods, chemicals, and cleaning supplies

Inspect the cleanliness and condition of employee break areas and restrooms

Ensure that proper labeling and rotation of food products is being followed

Check that inventory levels are accurately maintained and recorded

Customer Service

Evaluate the friendliness and professionalism of staff interactions with customers

Verify that all staff members are properly trained on menu items, ingredients, and allergen information

Inspect the cleanliness and condition of staff uniforms and personal grooming

Evaluate the speed and accuracy of order taking and food delivery

Check that staff is knowledgeable and able to address customer inquiries or complaints

Verify that all customer feedback and complaints are properly documented and addressed

Evaluate the effectiveness of customer communication channels (e.g., phone, email, website, social media)

Overall Cleanliness and Maintenance

Inspect the cleanliness and condition of walls, ceilings, and decorative elements

Verify that all trash and recycling areas are properly maintained and emptied regularly

Check that all lighting fixtures, bulbs, and switches are functioning properly

Inspect the cleanliness and condition of outdoor areas, including parking lots, sidewalks, and patios

Ensure that all safety equipment (e.g., fire extinguishers, first aid kits) are properly maintained and accessible

Verify that proper pest control measures are in place and documented

Check for any necessary repairs or maintenance needs throughout the restaurant

Note: This checklist can be customized based on the specific needs and requirements of each restaurant organization.

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