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void bills

Manager Approval

Ensure that a manager has approved the voiding of the bill

Confirm that the reason for the void is valid and documented

Server Responsibility

Verify that the server who input the void is the same server who took the original order

Check that the server has documented the reason for the void in the POS system

Customer Communication

If the void is due to a customer complaint, make sure the customer has been informed of the resolution

Ensure that the customer is satisfied with the outcome and has received any necessary compensation

Tracking and Reporting

Record the voided bill in the daily log or system report

Review voided bills periodically to identify trends or issues that need to be addressed

Training and Follow-Up

Provide additional training to staff if voids are occurring frequently

Follow up with customers who have had a bill voided to ensure their satisfaction and encourage their return

Financial Reconciliation

Verify that the voided amount has been correctly deducted from the daily sales report

Confirm that any refunds or adjustments have been processed accurately in the accounting system

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