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Table reservation

Reservation Inquiry

Answer phone calls promptly and professionally

Greet the caller and ask for their name

Inquire about their desired reservation date and time

Take note of any special requests or dietary restrictions

Provide information about the restaurant's policies and availability

Reservation Confirmation

Verify the availability of the requested date and time

Confirm the number of guests in the party

Provide the reservation confirmation number

Inform the guest about any prepayment or deposit requirements

Offer assistance with any additional inquiries or concerns

Reservation Details

Record the reservation details in the reservation book or system

Note the guest's name, contact information, and any specific preferences

Indicate any special occasions or celebrations

Assign a table or section based on the guest's preferences

Communicate any specific requests to the waitstaff or host/hostess

Preparation

Set up the reserved table in advance

Ensure the table is clean and properly arranged

Check the table settings, including cutlery, glassware, and linens

Coordinate with the kitchen to prepare for any special requests

Notify the waitstaff about the reservation details and any specific instructions

Guest Arrival

Greet the guest by name upon their arrival

Confirm the reservation details, including the number of guests

Escort the guests to their reserved table

Offer assistance with seating and provide menus

Inform the guests about any specials or recommendations

During the Meal

Ensure the guests have a pleasant dining experience

Monitor the table regularly for any needs or requests

Coordinate with the waitstaff to provide efficient service

Address any concerns or issues promptly and professionally

Offer personalized recommendations or suggestions if requested

Farewell

Thank the guests for choosing the restaurant

Inquire about their satisfaction with the dining experience

Offer assistance with coats or any other personal belongings

Provide contact information for future reservations or feedback

Express gratitude and invite the guests to visit again

Note: The checklist may vary depending on the specific requirements and policies of each restaurant organization.

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