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> make me a checklist of KPI's for a furnishings store
make me a checklist of KPI's for a furnishings store
Sales and Revenue
Monthly revenue
Average transaction value
Conversion rate (number of purchases/number of visitors)
Sales growth rate compared to previous periods
Sales by product category
Sales by customer segment
Number of new customers
Average customer lifetime value
Number of repeat customers
Average number of purchases per customer
Average time between purchases
Sales by geographic region
Customer Engagement and Satisfaction
Customer satisfaction score (based on surveys or feedback)
Net Promoter Score (NPS)
Customer retention rate
Average order fulfillment time
Percentage of repeat customers
Number of customer complaints and resolutions
Customer service response time
Average time spent on website or online store
Number of customer reviews
Number of customer referrals
Number of customer loyalty program members
Number of customer interactions across social media platforms
Percentage of customers who are engaged with the brand online
Number of customer service calls
Average time spent on phone calls with customer service
Average time spent in store by customers
Percentage of customers who return to the store or website
Percentage of first-time customers who become repeat customers
Number of customer surveys sent out and completed
Inventory Management
Inventory turnover rate
Stockout rate (percentage of times a product is out of stock)
Percentage of obsolete or slow-moving inventory
Fill rate (percentage of customer orders fulfilled from available stock)
Lead time for replenishing inventory
Days inventory outstanding (average time between purchase and sale of inventory)
Inventory accuracy (percentage of time the actual inventory matches the recorded inventory)
Vendor performance (percentage of orders from vendors that are delivered on time)
Reliability of forecasts (percentage of correct forecasts made)
Inventory levels (average number of items in stock or in transit)
Average cost of inventory
Storage costs (space, labor, and utilities)
Security costs (for protecting inventory from theft)
Marketing and Advertising
Website traffic and conversion rate
Social media engagement (likes, shares, comments)
Cost per lead
Return on advertising spend (ROAS)
Email open and click-through rates
Number of new leads generated
Offline advertising performance
Number of influencers engaged
Number of online reviews/testimonials
Number of press mentions
Number of brand mentions
Cost per acquisition
Operational Efficiency
Employee productivity (sales per employee)
Average transaction time
Order fulfillment accuracy
Return rate and reasons for returns
Employee training hours and effectiveness
Cost of goods sold as a percentage of revenue
Number of customer complaints and resolutions
Number of customer service calls
Number of customer refunds
Tracking of customer feedback
Number of customer loyalty program participants
Time to restock inventory
Number of stock-outs
Time to onboard new employees
Time to prepare and process orders
Number of inventory adjustments and discrepancies
Number of production line stoppages
Number of deliveries made on time
Financial Performance
Gross profit margin
Operating expenses as a percentage of revenue
Return on investment (ROI)
Cash flow and working capital
Debt-to-equity ratio
Break-even point
Net income
Accounts receivable turnover
Accounts payable turnover
Days sales outstanding
Operating cycle
Capital expenditure
Profitability ratio
Liquidity ratio
Debt-service coverage ratio
Current ratio
Quick ratio
Inventory turnover ratio
Competitor Analysis
Market share compared to competitors
Pricing compared to competitors
Customer reviews and ratings of competitors
New product launches by competitors
Promotions and discounts offered by competitors
Unique selling points (USPs) compared to competitors
Distribution channels used by competitors
Advertising and promotional strategies used by competitors
Geographic reach of competitors
Quality of product offered by competitors
Frequency of product updates by competitors
Brand recognition of competitors
Social media presence of competitors
Technology and IT Infrastructure
Website uptime and loading speed
IT support response time
Data security measures in place
Integration of online and offline sales systems
Technology investments and ROI
Customer relationship management (CRM) system effectiveness
Remember to customize this checklist based on the specific needs and goals of your furnishings store.
Automation of customer service processes
Digital marketing strategy effectiveness
Mobile marketing effectiveness
Social media performance
Online store performance
Use of analytics to make data-driven decisions
Use of artificial intelligence (AI) to automate processes
Automation of inventory management processes
Use of cloud-based technology solutions
Use of virtual reality (VR) in customer experience
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