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Quality Assurance

Food Safety and Hygiene

Ensure all employees have completed food safety training

Regularly check and maintain food storage temperatures

Monitor and record daily cleaning and sanitation procedures

Conduct regular pest control inspections

Menu Quality

Regularly review and update menu items based on customer feedback

Ensure all ingredients are fresh and sourced from reputable suppliers

Monitor portion sizes and presentation of dishes

Conduct taste tests with staff to ensure consistency

Customer Service

Train staff on proper customer service techniques

Monitor wait times and customer satisfaction levels

Address customer complaints and feedback in a timely manner

Conduct regular mystery shopper visits to assess service quality

Health and Safety Compliance

Ensure all equipment is properly maintained and in good working condition

Regularly inspect fire safety equipment and emergency exits

Conduct regular health and safety training for all employees

Keep records of any health and safety incidents and take appropriate action

Overall Restaurant Cleanliness

Regularly inspect and clean all areas of the restaurant, including dining areas, kitchens, and restrooms

Monitor and maintain cleanliness standards for front-of-house and back-of-house areas

Conduct deep cleaning sessions on a regular schedule

Implement a cleaning checklist for all staff to follow

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