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TL9000

Documentation and Processes

Quality Policy:* Is a quality policy established and documented?

Quality Objectives:* Are quality objectives defined and communicated to relevant personnel?

Quality Manual:* Is a quality manual prepared and maintained?

Process Documentation:* Are all relevant processes documented and controlled?

Procedure Documentation:* Are all necessary procedures documented and controlled?

Work Instructions:* Are work instructions available and controlled?

Document Control:* Are documents controlled to ensure the latest revision is used?

Record Control:* Are records maintained and controlled to demonstrate conformity?

Change Control:* Is a formal change control process established and followed?

Corrective and Preventive Actions:* Are processes in place to identify, investigate, and resolve non-conformities?

Internal Audits:* Are internal audits conducted regularly and documented?

Management Review:* Is a management review conducted to evaluate the effectiveness of the quality management system?

Resource Management

Competence and Awareness:* Are personnel competent and aware of their quality-related responsibilities?

Training:* Is training provided to enhance personnel competence?

Infrastructure:* Is infrastructure planned, implemented, and controlled to support quality requirements?

Work Environment:* Is the work environment suitable and controlled to ensure product/service conformity?

Workforce Organization:* Is the workforce organized and managed effectively?

Product/Service Realization

Planning:* Is planning conducted to ensure product/service requirements are met?

Customer Requirements:* Are customer requirements determined and communicated?

Design:* Are design and development activities controlled?

Purchasing:* Is a controlled process followed for purchasing products or services?

Production/Service Delivery:* Is production/service delivery controlled to meet requirements?

Product Monitoring and Measurement:* Is product/service conformity monitored and measured?

Inspection and Testing:* Are inspections and tests conducted to verify product/service conformity?

Control of Non-Conforming Outputs:* Are non-conforming outputs identified, controlled, and resolved?

Customer Complaints:* Are customer complaints addressed and resolved effectively?

Measurement, Analysis, and Improvement

Customer Satisfaction:* Is customer satisfaction measured and analyzed?

Product/Service Performance:* Is product/service performance measured and analyzed?

Internal Audits:* Are internal audits conducted to assess conformity?

Data Analysis:* Is data collected, analyzed, and utilized for improvement?

Corrective and Preventive Actions:* Are corrective and preventive actions implemented to address non-conformities?

Continual Improvement:* Are opportunities for improvement identified and pursued?

Supplier Performance:* Is supplier performance monitored and evaluated?

Please note that this checklist is a general guide and can be tailored to meet the specific needs and requirements of each consulting organization implementing TL9000.

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