small business operations, checklist

General Operations

Review and update business plan

Set SMART goals for the quarter/year

Evaluate and adjust pricing strategies

Review and update employee handbook

Conduct regular team meetings to ensure everyone is aligned

Review and update customer service policies and procedures

Monitor and adjust inventory levels

Evaluate and update vendors/suppliers

Financial Operations

Review and update financial statements (balance sheet, income statement, cash flow statement)

Track and manage accounts payable and accounts receivable

Reconcile bank statements regularly

Review and update budget

Monitor and manage cash flow

Review and update tax obligations and deadlines

Evaluate and adjust pricing strategies

Analyze and track key performance indicators (KPIs)

Review and update insurance policies

Marketing and Sales

Review and update marketing plan

Conduct market research to identify customer needs and trends

Evaluate and update social media strategies

Review and update website content and design

Monitor and analyze online reviews and customer feedback

Evaluate and adjust advertising and promotional campaigns

Track and analyze sales metrics

Conduct customer satisfaction surveys

Human Resources

Review and update job descriptions

Conduct regular employee performance reviews

Provide ongoing training and development opportunities for employees

Monitor and track employee attendance and time-off requests

Review and update employee benefits and compensation packages

Ensure compliance with labor laws and regulations

Foster a positive and inclusive work environment

Address any employee concerns or conflicts promptly

Technology and IT

Review and update IT infrastructure and systems

Conduct regular data backups and test disaster recovery plans

Ensure cybersecurity measures are up to date

Evaluate and update software and hardware needs

Provide training and support for employees on technology systems

Monitor and analyze website analytics

Implement and maintain data privacy policies

Facilities and Equipment

Conduct regular maintenance and inspections of facilities and equipment

Review and update safety protocols and procedures

Monitor and manage utility and equipment costs

Evaluate and update office supplies and inventory

Ensure compliance with health and safety regulations

Develop and implement emergency preparedness plans

Review and update lease agreements or contracts for facilities

Legal and Compliance

Review and update business licenses and permits

Ensure compliance with federal, state, and local regulations

Review and update contracts with vendors, suppliers, and clients

Protect intellectual property rights

Monitor changes in laws and regulations that may impact the business

Review and update insurance policies

Consult with legal counsel for any legal matters or concerns

Note: This checklist is a general guide and may need to be customized based on the specific needs and nature of your small business.