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A daily checklist for a Hotel General Manager

1. Morning Routine

Review daily occupancy and revenue reports.

Check for any VIP arrivals or special requests.

Conduct a walk-through of the lobby and public areas.

Ensure all front desk staff are prepared for the day.

Here are some additional steps you could include in the "Morning Routine" section of the hotel General Manager's daily checklist

1. Morning Routine

Review daily occupancy and revenue reports

Check for any VIP arrivals or special requests

Conduct a walk-through of the lobby and public areas

Ensure all front desk staff are prepared for the day

Meet with department heads for a brief morning huddle to discuss daily goals and priorities

Review any guest feedback or online reviews from the previous day

Check the status of housekeeping and maintenance tasks for the day

Ensure that the restaurant and bar staff are ready for breakfast service and any planned events

Review staffing levels and make any necessary adjustments

Confirm that all safety and emergency equipment is in working order

Check inventory levels for key supplies (linens, toiletries, cleaning supplies)

Set clear expectations for the team regarding service standards and guest experience for the day

Review any scheduled events or group bookings for the day and ensure all preparations are in place

2. Staff Coordination

Hold a brief morning meeting with department heads.

Confirm staff schedules and roles for the day.

Address any immediate staffing issues or concerns.

Review guest feedback from the previous day.

3. Guest Services

Monitor guest check-in and check-out processes.

Review any outstanding guest requests or complaints.

Ensure concierge services are prepared for the day’s activities.

Follow up on any guest issues that need resolution.

4. Operations Oversight

Inspect cleanliness and maintenance of guest rooms and common areas.

Check dining facilities for readiness (breakfast service, etc.).

Review maintenance requests and follow up on urgent issues.

Ensure the safety and security protocols are being followed.

5. Financial Review

Examine daily financial reports and cash flow.

Review budgets and forecast for upcoming events or seasons.

Confirm inventory levels for food, beverages, and supplies.

Assess any unpaid invoices or follow up on accounts receivable.

6. Marketing and Sales

Review upcoming promotions and marketing campaigns.

Check status of group bookings and events scheduled for the week.

Ensure online presence and reputation management is up-to-date.

Coordinate with the sales team on lead follow-ups.

7. Afternoon Tasks

Meet with the executive team to discuss ongoing projects.

Review staff performance and provide feedback as needed.

Plan for any upcoming meetings or events.

Touch base with the housekeeping and maintenance teams.

8. Evening Wrap-Up

Review the day's guest satisfaction scores and comments.

Prepare a summary report for the next day’s operations meeting.

Ensure all financial transactions are properly recorded.

Confirm next day’s priorities and tasks with department heads.

9. End of Day Routine

Conduct a final walk-through of the property.

Discuss any issues or highlights with the front desk team.

Review the next day’s occupancy forecast and staffing needs.

Ensure all security protocols are in place for the night.

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