Continuous Improvement Plan checklist: Continuously improve service delivery based on feedback.
Establish Feedback Mechanisms
- Create survey questions that are specific and easy to understand
- Determine the best method for distributing surveys to clients (e.g. email, in-person, online)
- Set a schedule for sending out surveys and collecting responses
- Provide training on active listening and communication skills
- Teach staff how to properly document feedback received from clients
- Train staff on how to analyze feedback data and identify trends
- Schedule regular meetings to discuss feedback data as a team
- Identify key performance indicators to track progress over time
- Create action plans based on feedback data to address areas for improvement
Use in Manifestly