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incident management

Initial Response

Notify key stakeholders

Assess the situation

Activate incident response team

Determine the severity of the incident

Identify any potential impact on operations

Gather initial information about the incident

Determine if additional resources or expertise are needed

Initiate communication with relevant parties

Investigation

Gather information

Identify root cause

Document findings

Containment

Isolate affected systems

Physically disconnect affected systems from the network
Shut down affected systems to prevent spread of malware or unauthorized access

Implement temporary fixes

Apply security patches to affected systems
Change passwords and access credentials on compromised systems

Prevent further damage

Monitor network traffic for signs of ongoing attacks
Implement firewall rules to block malicious traffic

Resolution

Develop permanent solution

Test solution

Implement solution

Communication

Notify stakeholders of resolution

Provide updates

Conduct post-incident review

Communicate any necessary follow-up actions or next steps to stakeholders

Request feedback from stakeholders on the incident response process

Share lessons learned from the incident with relevant teams or departments

Schedule a debrief meeting with the incident response team to discuss communication successes and areas for improvement

Document all communication efforts throughout the incident response process for future reference

Documentation

Record incident details

Document response actions

Create lessons learned report

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