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> Crew Observation form for manager visits
Crew Observation form for manager visits
Pre-Visit Preparation
Review previous visit notes
Familiarize yourself with crew members' names and roles
Prepare any necessary materials or documents for the visit
During Visit
Greet crew members and introduce yourself
Observe crew members' interactions with customers
Evaluate cleanliness and organization of work areas
Assess crew members' adherence to company policies and procedures
Provide feedback and coaching to crew members as needed
Post-Visit
Document observations and feedback in the Crew Observation form
Follow up with crew members on any action items or areas for improvement
Discuss visit findings with other managers or supervisors
Schedule next visit or follow-up meeting with crew members
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