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IT documentation creation

Infrastructure Documentation

Network Documentation

Document the network topology and architecture

List all network devices and their configurations

Record IP addresses and subnet masks for each device

Document network security measures and protocols in place

Include diagrams or visual representations of the network setup

Server Documentation

List all servers and their specifications (hardware, operating system, etc.)

Document server configurations, including roles and services

Record server IP addresses and domain names

Include details about server backups and disaster recovery plans

Document any virtualization infrastructure and its configuration

Storage Documentation

Document storage systems and their specifications

List storage capacity, type, and connectivity details

Record storage configurations and access controls

Document backup and replication strategies for storage systems

Include any storage-related policies or procedures

Application Documentation

Software Documentation

Document all software applications in use

Record versions, licensing information, and installed patches

Include installation and configuration details

Document any customizations or integrations

Include user manuals or guides for end-users

Database Documentation

Document database systems and their specifications

List all databases and their schemas

Record access controls and security measures

Document backup and recovery procedures for databases

Include any migration or upgrade plans for databases

Web Application Documentation

Document web applications and their functionalities

List technologies and frameworks used in web development

Record web server configurations and security measures

Include any SSL certificates or encryption protocols in use

Document any APIs or integrations with external systems

Security Documentation

Access Control Documentation

Document user access control policies and procedures

Record user roles, permissions, and authentication methods

Include details about password policies and encryption measures

Document any multi-factor authentication mechanisms in place

Include any audits or compliance requirements related to access control

Incident Response Documentation

Document procedures for handling security incidents

Include contact information for incident response team members

Record steps for identifying, containing, and mitigating incidents

Document post-incident analysis and improvement plans

Include any legal or regulatory requirements related to incident response

Security Policies and Procedures

Document IT security policies and procedures in place

Include policies for data protection, confidentiality, and privacy

Document procedures for vulnerability management and patching

Include disaster recovery and business continuity plans

Document any compliance requirements and associated policies

Support and Operations Documentation

Help Desk Documentation

Document help desk procedures and workflows

Include contact information for help desk personnel

Record ticketing system configurations and usage guidelines

Document escalation procedures for different types of issues

Include any SLAs or response time targets for the help desk

Change Management Documentation

Document change management policies and procedures

Include change request forms and approval workflows

Record change implementation plans and rollback procedures

Document change communication strategies and notifications

Include any change management tools or software used

Asset Management Documentation

Document hardware and software inventory

Include details such as purchase dates, warranties, and licenses

Record asset tracking and disposal procedures

Document any asset management software or tools used

Include any policies or procedures related to IT asset management

This checklist provides a comprehensive outline of the different sections and items to consider when creating IT documentation for Information Technology organizations.

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