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Head of the shift day to day checklist

Opening Checklist

Check inventory levels and restock as needed

Inspect all equipment and ensure it is functioning properly

Set up dining area, including tables, chairs, and condiments

Prepare cash registers and ensure they have enough change

Review reservations for the day and prepare for any special requests

Pre-Shift Briefing

Gather all staff members and communicate any important updates or changes

Assign specific duties and responsibilities to each team member

Review the menu and specials of the day

Discuss any customer feedback or issues from previous shifts

Remind staff of any safety or hygiene protocols

During Shift Tasks

Ensure all staff members are dressed appropriately and wearing name tags

Monitor seating rotation and manage waitlists efficiently

Observe the quality of food and service being provided

Address any customer complaints or concerns promptly

Coordinate with the kitchen staff to ensure timely food preparation and delivery

Keep an eye on the overall cleanliness of the restaurant, including restrooms

Ensure all health and safety regulations are being followed

Monitor employee breaks and meal times

Remain visible and available to staff, customers, and vendors

Check the POS system for accuracy and investigate any discrepancies

Assist staff in any areas in which they may need help

Ensure all staff members are adhering to company policies and procedures

Monitor alcohol consumption and ensure that customers are not overserved

Train and supervise any new staff members

Address any conflicts between staff and customers in a timely and professional manner

Closing Checklist

Count cash drawers and reconcile with sales records

Clean and sanitize all work surfaces, including tables, counters, and kitchen equipment

Check inventory levels for next day's operations and place orders if necessary

Ensure all lights and appliances are turned off before leaving

Set the alarm system and secure the premises

Perform a final walkthrough to ensure everything is in order

End of Shift Reporting

Collect feedback from staff members regarding any issues or suggestions

Record any notable incidents or customer interactions

Prepare shift summary report for the management team

Communicate any maintenance or repair needs to the appropriate department

Sign off on the shift checklist and handover responsibilities to the next shift's head.

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