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> aged care residential billing checklist
aged care residential billing checklist
Pre-Billing Preparation
Verify resident admission details
Confirm care level classification
Check for any additional services provided
Review resident agreements and consent forms
Update resident information in the billing system
Billing Calculation
Calculate daily care fees based on classification
Include any additional charges (e.g., therapy, laundry)
Verify any applicable government subsidies or funding
Confirm payment arrangements with residents or families
Invoice Generation
Generate invoices for each resident
Include itemized charges and payment due dates
Ensure clarity and transparency of billing details
Review invoices for accuracy before distribution
Invoice Distribution
Distribute invoices to residents or authorized representatives
Provide options for electronic versus paper invoicing
Confirm receipt of invoices by residents or families
Address any initial inquiries or concerns promptly
Payment Processing
Monitor payment receipts regularly
Record payments in the billing system accurately
Follow up on overdue accounts as per policy
Issue receipts for payments received
Record Keeping
Maintain organized records of all billing documents
Ensure compliance with regulatory requirements for record retention
Regularly review billing reports for discrepancies
Conduct audits of billing processes periodically
Review and Update
Assess billing procedures for efficiency and accuracy
Update billing systems and processes as needed
Train staff on billing policies and software updates
Solicit feedback from residents and families for improvements
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