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> aged care retirement village billing checklist
aged care retirement village billing checklist
Resident Information
Verify resident's full name and details
Confirm the move-in date
Update emergency contact information
Ensure all required documentation is on file
Billing Structure
Review the fee schedule for the retirement village
Confirm the types of fees applicable (e.g., accommodation, care, service fees)
Verify any government subsidies or financial assistance applicable to the resident
Monthly Billing Process
Calculate the total monthly charges
Prepare the invoice for the resident
Include a breakdown of all charges
Ensure invoice is clear and easy to understand
Payment Methods
Confirm accepted payment methods (e.g., direct debit, credit card, cheque)
Provide payment instructions to the resident
Set reminders for payment due dates
Record Keeping
Maintain copies of all invoices sent
Document payment receipts
Track outstanding payments and follow up as needed
Dispute Resolution
Establish a process for residents to raise billing disputes
Document any disputes and resolutions
Ensure timely communication with the resident regarding their concerns
Review and Audit
Conduct regular audits of the billing process
Review resident feedback regarding billing clarity and accuracy
Update billing procedures as necessary based on audits and feedback
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