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Home > agent compentcy rubric metrix for initiative, attitude to work, team work, customer service

agent compentcy rubric metrix for initiative, attitude to work, team work, customer service

Initiative

Demonstrates a proactive approach to tasks.

Identifies and addresses potential issues before they escalate.

Suggests improvements to processes or workflows.

Takes ownership of projects and responsibilities.

Attitude to Work

Maintains a positive and professional demeanor.

Displays enthusiasm and motivation in daily tasks.

Adapts to changes and challenges with a constructive mindset.

Shows resilience in the face of setbacks.

Team Work

Collaborates effectively with colleagues.

Communicates openly and respectfully with team members.

Supports and encourages others in group settings.

Contributes to a positive team environment.

Customer Service

Responds to customer inquiries promptly and courteously.

Demonstrates empathy and understanding towards customer needs.

Resolves customer issues effectively and efficiently.

Follows up to ensure customer satisfaction after service.

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