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Airline employee checklist for bomb threat phone calls

Ensure you are in a quiet environment to minimize distractions.

Have a pen and paper ready to take notes.

Familiarize yourself with emergency contact numbers.

Answer the phone in a calm and professional manner.

Identify yourself and the airline.

Listen carefully and do not interrupt the caller.

Note the time and date of the call.

Ask for the location of the bomb.

Record any details about the bomb (e.g., type, appearance, detonation time).

Inquire about the caller's identity and motives.

Write down the exact words used by the caller if possible.

Note the caller's voice characteristics (e.g., accent, tone, background noise).

Record the duration of the call.

End the call politely, thanking the caller for their information.

Do not engage in further conversation or arguments.

Immediately inform a supervisor or designated security personnel.

Follow the airline’s protocol for bomb threats, including notifying law enforcement.

Provide all gathered information to the authorities.

Remain available for further questioning by authorities.

Complete any required incident reports as per airline protocols.

Participate in debriefing sessions to review the incident.

Seek support from colleagues or mental health professionals if needed.

Review and reflect on the call to improve future responses.

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