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Allergy

Staff Training

Conduct regular training sessions on food allergies and cross-contamination.

Provide educational materials on the most common food allergens.

Ensure all staff can identify and understand the allergens present in menu items.

Train staff on how to handle allergy-related customer inquiries.

Here are some additional steps that could be included in the Staff Training section of a New Allergy checklist

Implement role-playing scenarios to practice handling allergy-related situations

Provide training on how to read and interpret ingredient labels for allergens

Conduct periodic assessments to ensure staff retention of allergen knowledge

Offer training on proper cleaning and sanitization techniques to prevent cross-contamination

Include allergen awareness as part of onboarding for new employees

Review case studies of allergy incidents to reinforce the importance of allergy management

Encourage ongoing education on emerging allergens and trends in food allergies

Create a certification program for staff who complete advanced allergen training

Develop a system for staff to report any concerns or incidents related to allergens

Schedule refresher courses to keep staff updated on policies and procedures regarding food allergies

Menu Management

Clearly label all menu items with potential allergens.

Maintain an updated list of ingredients for all dishes.

Create a separate menu for allergen-free options, if available.

Regularly review and update the menu to reflect any changes in allergens.

Customer Interaction

Inquire about food allergies when taking customer orders.

Encourage customers to communicate any allergies or dietary restrictions.

Provide a dedicated point of contact for allergy-related concerns.

Ensure that staff is trained to respond calmly and effectively to allergy-related questions.

Food Preparation

Designate specific areas for preparing allergen-free meals.

Use separate utensils, cutting boards, and equipment for allergen-free food.

Implement strict procedures for cleaning and sanitizing surfaces and tools.

Establish a protocol for preparing meals that accommodates allergies.

Emergency Procedures

Have a clear plan in place for handling allergic reactions.

Ensure all staff know how to use an epinephrine auto-injector.

Keep emergency contact information accessible for staff.

Conduct regular drills to practice emergency response scenarios.

Customer Feedback

Encourage customers to provide feedback on allergy accommodations.

Inform customers about the importance of their feedback.
Communicate how feedback will be used to improve services.
Provide a welcoming atmosphere for sharing experiences.
Assure customers their feedback will be taken seriously.

Create a system for tracking allergy-related incidents or complaints.

Develop a standardized incident report form.
Designate a responsible team member for tracking.
Ensure incidents are logged promptly and accurately.
Review incident reports regularly to identify patterns.

Review feedback regularly to improve allergy management practices.

Schedule regular meetings to discuss feedback.
Analyze feedback for actionable insights.
Adjust practices based on data and trends.
Document changes made in response to feedback.

Use customer insights to adjust training and menu items as needed.

Incorporate feedback into staff training programs.
Update menu items based on customer preferences.
Ensure training addresses common concerns raised.
Monitor the effectiveness of changes made.

Here are some additional steps that could be included in the Customer Feedback section of the New Allergy checklist

Offer multiple channels for customers to provide feedback (e.g., online surveys, comment cards, in-person discussions)

Train staff to actively solicit feedback from customers regarding their allergy experiences

Instruct staff to ask open-ended questions.
Provide scripts for staff to use if needed.
Encourage staff to listen attentively and empathetically.
Recognize staff who excel in soliciting feedback.

Analyze feedback specifically related to allergy accommodations to identify trends or common concerns

Create a spreadsheet to categorize feedback.
Look for recurring themes in customer comments.
Share findings with management for action.
Adjust strategies based on identified trends.

Share feedback results with all staff during training sessions to foster awareness and improvement

Prepare a summary of feedback results.
Discuss specific examples during training.
Encourage staff to share their observations.
Reinforce the importance of customer feedback.

Encourage customers to share their positive experiences with allergy management to promote confidence in your services

Ask satisfied customers to leave reviews.
Create a 'Wall of Fame' for positive feedback.
Highlight success stories in marketing materials.
Use testimonials in staff training.

Implement follow-up communication with customers who have provided feedback, especially if it relates to a complaint or concern

Create a visible feedback board or digital platform where customers can see how their feedback has led to changes or improvements

Host periodic focus groups with customers who have allergies to gather in-depth insights and suggestions

Ensure that feedback is accessible to all staff members involved in allergy management to promote transparency and collaboration

Recognize and reward staff who receive positive feedback regarding their handling of allergy-related issues

Establish a recognition program for staff.
Celebrate successes in team meetings.
Provide incentives for consistent positive feedback.
Encourage peer recognition among staff.

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