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> amenities audit
amenities audit
1. General Information
Date of Audit
Location of Property
Auditor's Name
Contact Information
2. Accessibility
Verify ADA compliance
Review current ADA regulations.
Conduct a physical inspection of the facility.
Document any non-compliance issues.
Consult with experts if necessary.
Prepare a report for necessary modifications.
Check for ramps and elevators
Locate all ramps and elevators on the premises.
Ensure ramps have proper slopes and surfaces.
Check elevator functionality and signage.
Document any obstacles or maintenance issues.
Verify accessibility for all floors.
Assess parking accessibility
Identify designated accessible parking spaces.
Check for clear signage and pavement markings.
Ensure spaces are close to entrances.
Inspect pathways from parking to the building.
Document the number of spaces relative to capacity.
Evaluate signage for clear directions
Inspect signage placement and visibility.
Ensure signs are at appropriate heights and sizes.
Check for braille and tactile elements.
Confirm that signs are easy to read.
Document areas needing improved signage.
Here are some additional steps you could include in the Accessibility section of the amenities audit checklist
Assess the availability of accessible restrooms
Locate all restrooms in the facility.
Check for ADA-compliant fixtures and layouts.
Ensure restrooms are clearly marked.
Inspect for adequate space for maneuvering.
Document any barriers to access.
Check the dimensions and accessibility of doorways and pathways
Measure door widths to ensure compliance.
Inspect pathways for obstructions and smooth surfaces.
Check for adequate turning space.
Document any narrow or inaccessible areas.
Ensure door hardware is usable by everyone.
Evaluate the height of service counters and reception areas
Measure counter heights for compliance.
Check for accessible alternatives or modifications.
Evaluate staff assistance availability.
Ensure clear communication options.
Document any areas needing adjustments.
Verify the availability of accessible seating in common areas
Locate all seating arrangements.
Check for designated accessible seating options.
Ensure seating is integrated into spaces.
Document any restrictions or barriers.
Assess availability during peak times.
Ensure that emergency exits are accessible
Identify all emergency exit routes.
Check for clear signage and pathways.
Ensure exits are well-lit and unobstructed.
Test accessibility features during drills.
Document any improvements needed.
Review the availability of assistive listening devices or services
Identify areas where devices are needed.
Check inventory and functionality of devices.
Ensure staff are trained to assist guests.
Document availability and user feedback.
Plan for additional services if necessary.
Check for tactile guide paths and braille signage
Inspect installation of tactile paths.
Check for braille signage placement and accuracy.
Ensure paths lead to key areas.
Document condition and accessibility of guides.
Assess user feedback for improvements.
Evaluate the accessibility of recreational facilities (e.g., swimming pools, fitness centers)
Assess the availability of staff training on accessibility assistance
Review current training programs.
Check for updated materials on ADA compliance.
Ensure staff understand accessibility needs.
Document training frequency and effectiveness.
Identify areas for improvement.
Review the accessibility of websites and digital resources for guests
Check website compliance with WCAG standards.
Evaluate ease of navigation for all users.
Ensure content is accessible and readable.
Document any barriers to access.
Plan for regular reviews and updates.
3. Common Areas
Inspect lobby cleanliness and maintenance
Examine floors for dirt and stains.
Check windows for cleanliness and smudges.
Inspect furniture for wear and damage.
Look for dust on surfaces and decor.
Ensure entryways are free from debris.
Review seating arrangements and comfort
Evaluate spacing between seating for accessibility.
Check cushions and upholstery for comfort.
Assess arrangement for social interactions.
Ensure seating options cater to various needs.
Observe how seating accommodates foot traffic.
Assess lighting and ambiance
Check natural light sources and window treatments.
Evaluate the brightness of overhead lighting.
Inspect for any flickering or burnt-out bulbs.
Assess the use of ambient lighting features.
Consider how lighting affects mood and comfort.
Check for available amenities (e.g., coffee, Wi-Fi)
Confirm coffee station is stocked and clean.
Test Wi-Fi speed and connectivity.
Ensure charging stations are functional.
Look for signage indicating amenity availability.
Assess the ease of access to amenities.
Here are some additional steps that could be included in the Common Areas section of the amenities audit checklist
Evaluate the decor and overall aesthetic appeal of common areas
Inspect wall art and decorations for condition.
Evaluate color schemes and overall design coherence.
Assess seasonal decorations for timeliness.
Check for personal touches that enhance appeal.
Consider the cultural relevance of decor elements.
Inspect wayfinding signage for clarity and visibility
Check for clear language and graphics.
Ensure signs are at appropriate heights.
Assess visibility from various angles.
Look for signs directing to key locations.
Evaluate overall consistency in signage style.
Monitor temperature control and ventilation in common areas
Check thermostat settings for comfort.
Assess air quality and circulation.
Inspect vents for dust and blockages.
Evaluate the effectiveness of heating/cooling systems.
Gather feedback from guests regarding comfort.
Assess the availability and condition of restrooms in common areas
Inspect cleanliness and supplies in restrooms.
Check for proper functioning of fixtures.
Evaluate accessibility for individuals with disabilities.
Assess signage directing to restrooms.
Monitor odor levels and overall hygiene.
Evaluate the functionality and cleanliness of elevators and stairwells
Inspect elevator buttons for cleanliness.
Check for functional emergency systems.
Assess stairwell lighting and safety features.
Look for debris or hazards in stairwells.
Monitor elevator wait times and efficiency.
Check for adequate waste disposal and recycling options
Inspect placement and visibility of bins.
Check bins for proper labeling and overflow.
Evaluate cleanliness around disposal areas.
Assess accessibility of waste and recycling bins.
Monitor the frequency of waste collection.
Inspect the availability of power outlets and charging stations
Count the number of outlets available.
Check for functionality and accessibility.
Assess placement near seating areas.
Inspect charging stations for cleanliness.
Evaluate the demand for charging options.
Evaluate the accessibility of common areas for individuals with disabilities
Check for ramps and handrails.
Assess door widths and opening mechanisms.
Evaluate seating arrangements for accessibility.
Inspect signage for Braille and clear visuals.
Consider pathways for ease of navigation.
Review security measures, such as surveillance cameras and staff presence
Inspect placements of surveillance cameras.
Ensure cameras are functional and unobstructed.
Evaluate staff presence during peak hours.
Assess emergency response protocols.
Check for visible security signage.
Assess the availability and condition of recreational or gaming equipment (e.g., pool tables, board games)
Check equipment for damage or wear.
Ensure games are complete and functional.
Evaluate cleanliness of recreational areas.
Assess the variety of available activities.
Monitor guest engagement with equipment.
Monitor noise levels and overall atmosphere for guest comfort
Assess background noise from various sources.
Evaluate soundproofing in common areas.
Gather guest feedback on noise levels.
Check for disruptive activities or events.
Monitor overall ambiance for relaxation.
Check the availability of information brochures or promotional materials about local attractions and services
Ensure brochures are up-to-date and informative.
Check display racks for cleanliness and organization.
Assess the variety of materials available.
Monitor guest interaction with promotional items.
Evaluate signage directing guests to information.
4. Recreational Facilities
Evaluate fitness center equipment and cleanliness
Inspect all machines for functionality.
Clean surfaces and equipment thoroughly.
Check for proper maintenance logs.
Ensure adequate space for movement.
Assess availability of sanitizing supplies.
Inspect pool area (safety, cleanliness, amenities)
Check water clarity and chemical levels.
Inspect safety equipment (e.g., lifebuoys).
Assess cleanliness of poolside areas.
Verify availability of lounge chairs and umbrellas.
Ensure proper signage for pool rules.
Check availability of sports facilities (e.g., courts, fields)
Confirm booking systems are functional.
Inspect condition of playing surfaces.
Assess accessibility for all users.
Verify availability of necessary equipment.
Check maintenance schedules for facilities.
Review outdoor spaces (gardens, seating areas)
Inspect landscaping for health and aesthetics.
Assess seating availability and comfort.
Check for litter and maintenance needs.
Verify accessibility for all guests.
Ensure adequate shade and sun protection.
Here are some additional steps that could be included in the Recreational Facilities section of the amenities audit checklist
Assess the condition and cleanliness of recreational equipment (e.g., bicycles, kayaks)
Check for visible wear and tear.
Inspect cleaning and maintenance schedules.
Ensure safety gear is available and functional.
Assess storage conditions for equipment.
Gather user feedback on equipment quality.
Verify the availability and condition of game rooms (e.g., pool tables, arcade games)
Inspect all games for functionality.
Check cleanliness of the game room.
Assess availability of necessary equipment.
Verify appropriate signage for rules.
Gather feedback from users about the experience.
Check for appropriate signage and rules for use of recreational facilities
Inspect clarity and visibility of signs.
Ensure rules are easily understandable.
Check for emergency contact information.
Assess placement of signs in high-traffic areas.
Verify updates to rules and regulations.
Evaluate the quality and availability of organized activities or events (e.g., yoga classes, sports tournaments)
Review schedules for variety and frequency.
Inspect facilities used for activities.
Gather participant feedback on events.
Assess instructor qualifications and experience.
Verify promotional materials are current.
Inspect changing rooms and locker facilities for cleanliness and accessibility
Check for overall cleanliness and hygiene.
Assess availability of lockers and security.
Inspect for proper accessibility features.
Ensure adequate ventilation and lighting.
Gather feedback on user experience.
Review availability of towels and other amenities for pool and fitness center guests
Check supply levels of towels.
Inspect cleanliness of all amenities.
Assess accessibility of amenities for guests.
Ensure replacement procedures are in place.
Gather guest feedback on amenities.
Confirm the presence of first aid kits and emergency equipment in recreational areas
Inspect first aid kits for completeness.
Check expiration dates of supplies.
Verify accessibility of emergency equipment.
Ensure staff is trained in emergency procedures.
Assess visibility of emergency information.
Assess the landscaping and maintenance of outdoor recreational spaces (e.g., trails, picnic areas)
Inspect trails for safety and accessibility.
Check for litter and maintenance needs.
Assess condition of picnic tables and grills.
Verify landscaping aligns with safety standards.
Gather user feedback on outdoor spaces.
Gather feedback from guests regarding their experience with recreational facilities
Create a feedback collection system.
Ensure anonymity for honest responses.
Assess feedback for recurring issues.
Use feedback to improve facilities.
Follow up with guests for clarification.
Ensure compliance with local regulations for recreational activities and facilities
Review local regulations and standards.
Inspect facilities for compliance.
Check licensing requirements for activities.
Ensure staff is aware of regulations.
Maintain documentation of compliance efforts.
5. Guest Services
Assess front desk responsiveness and professionalism
Review concierge services availability
Evaluate room service options and quality
Check for guest feedback mechanisms
Here are some additional steps that could be included in the Guest Services section
Evaluate the availability and quality of housekeeping services
Review the effectiveness of the staff's knowledge about local attractions and activities
Assess the responsiveness and effectiveness of the guest complaint resolution process
Check for the availability of multilingual staff or translation services
Examine the options for transportation services, including shuttle services and taxi arrangements
Assess the availability and quality of dining options, including on-site restaurants and cafes
Review the effectiveness of the guest information materials (brochures, maps, etc.) provided
Evaluate the availability of special services, such as spa treatments or wellness programs
Assess the efficiency of check-in and check-out procedures
Review loyalty program offerings and benefits for returning guests
6. Room Amenities
Inspect room cleanliness and maintenance
Check availability of toiletries and essentials
Evaluate furniture condition and comfort
Review technology (Wi-Fi, TV, charging stations)
7. Safety and Security
Inspect emergency exits and signage
Review fire safety equipment (extinguishers, alarms)
Check security measures (cameras, personnel)
Evaluate procedures for handling emergencies
8. Maintenance and Upkeep
Review schedule for regular maintenance
Check for repairs needed in common areas
Inspect landscaping and outdoor maintenance
Assess overall property condition
9. Feedback and Improvement
Compile guest feedback data
Identify areas for improvement
Document recommendations for enhancements
Schedule follow-up audit date
10. Conclusion
Summarize findings
Present report to management
Discuss next steps for addressing issues
Ensure follow-up on implemented changes
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